FAQ's

Welcome to The Berkshire Clay Co.! We're delighted to answer your questions about our polymer clay jewellery. If you have any other enquiries, feel free to reach out to us.

What is Polymer Clay?

Polymer clay is a versatile material made from plastic-based compounds. It remains pliable until baked, which hardens it into a durable, lightweight material. Our jewellery is crafted from high-quality polymer clay, allowing for vibrant colors and intricate designs. We have spent alot of time researching to ensure we are using the best materials possible for your jewellery.

Will my earrings/jewellery be heavy?

No, our polymer clay jewellery is designed to be super lightweight and comfortable for everyday wear. Polymer clay is known for its low density, so you can enjoy stylish and eye-catching pieces without the burden of heavy accessories.

Is polymer clay flexible and durable?

Yes, polymer clay is both flexible and durable. While it maintains a degree of flexibility, it is also robust enough to withstand daily wear and tear. This means your jewellery can handle regular use without easily breaking or cracking.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage and your order details. We will assess the situation and work with you to provide a replacement or refund. You can find more details in the Returns Policy tab at the bottom of the website.

Are your products okay for those with sensitive ears?

Our earrings typically feature components (earring hooks, studs, posts) made of 925 Sterling Silver or Gold Vermeil. Some pieces may include other metal parts so please check the individual product listings for full details. We use UV Resin to secure earring posts, enhancing their durability.

Where can I find the care instructions for my items?

Care instructions for your polymer clay jewellery can be found in the packaging of your order or on our website under the "Care Instructions" section. Following these guidelines will help ensure the longevity of your jewellery.

Where do you ship to?

We offer shipping to the UK, USA and Canada currently. Please refer to our shipping policy on our website for more information or contact us for specific enquiries. Due to GPSR Regulations, we are currently unable to ship to Northern Ireland or the EU.

How long will it take for me to receive my order?

Order processing typically takes 1-3 business days. Shipping times vary based on your location and the shipping method selected at checkout. Domestic orders usually arrive within 3-7 business days, while international orders may take 2-4 weeks. You will receive a tracking number once your order has been dispatched.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment platforms like PayPal. For a full list of accepted payment options, please check our checkout page.

Can I send an item as a gift?

Absolutely! If you need any special arrangements just let us know, and we’ll be happy to assist.

Do you accept custom requests?

Yes, we welcome custom requests! If you have a specific design or colour scheme in mind, please contact us with your ideas. We’ll work with you to create a unique piece tailored to your preferences.

What are you doing in terms of sustainability?

We are committed to sustainability by ensuring we recycle packaging materials sent to us from our suppliers as much as possible. We minimize waste in our production process by reusing left over polymer clay and turning it into more beautiful jewellery just for you. Our jewellery is also designed to be durable and have longevity meaning your items should last you for a long time and don't have a short lifespan. We also continuously look for ways to reduce our environmental impact further.

Can I stock your products?

If you are interested in stocking our products, please reach out to us for information about wholesale opportunities. We would be happy to discuss partnership possibilities and provide you with the necessary details.